1. Introduction
UnpaidInvoice LLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at UnpaidInvoice.com ("the Platform"). Please read this policy carefully.
2. Information We Collect
Account Information:
- Name, email address, and business information provided during registration
- Subscription and billing information (processed securely by Stripe)
Invoice and Debtor Data:
- Invoice details (amounts, dates, descriptions) you upload
- Debtor information (business name, contact details, addresses)
- Communication records (emails, SMS, voice calls, chat messages)
Usage Data:
- Log data (IP address, browser type, pages visited)
- Device information and analytics data
- Feature usage patterns to improve our services
3. How We Use Your Information
- To provide and maintain the Platform's services
- To process your transactions and manage your subscription
- To facilitate debt collection communications on your behalf
- To power AI-driven features (demand letters, bot conversations, predictive analytics)
- To display verified commercial debts on the Exposure Hub
- To send you service-related notifications and updates
- To improve our Platform and develop new features
- To comply with legal obligations and enforce our terms
4. Information Sharing
We do not sell your personal information. We may share information in the following circumstances:
- Exposure Hub: Verified commercial debtor information is displayed publicly as part of the service
- Service Providers: We use third-party services (Stripe, Twilio, Brevo, OpenAI) to deliver our features. These providers have their own privacy policies.
- Legal Requirements: We may disclose information if required by law, court order, or government request
- Business Transfers: In the event of a merger, acquisition, or sale of assets
5. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit (TLS/SSL)
- Secure authentication via OAuth 2.0
- Regular security audits and monitoring
- Access controls and role-based permissions
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Invoice and communication records are retained for compliance and audit purposes as required by law. You may request deletion of your account and associated data by contacting us.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability (receive your data in a structured format)
To exercise these rights, contact us at [email protected].
8. Cookies and Tracking
We use essential cookies for authentication and session management. We may use analytics tools to understand how users interact with the Platform. You can control cookie settings through your browser preferences.
9. Third-Party Services
Our Platform integrates with the following third-party services, each with their own privacy policies:
- Stripe — Payment processing
- Twilio — SMS and voice call services
- Brevo — Email delivery
- OpenAI — AI-powered features
10. Children's Privacy
The Platform is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification. The "Last updated" date at the top indicates when the policy was last revised.
12. Contact Us
For questions or concerns about this Privacy Policy, contact us at:
UnpaidInvoice LLC
Orlando, Florida
[email protected]